When and how will my order ship?
Domestic orders are typically shipped via USPS. If the item you order is an in-stock item, it will ship within 2 business days. Dyed-to-order yarns and fibers will ship within 5-7 business days after you place your order. Please keep in mind that we are in Vermont, it snows a lot, and sometimes we can’t make it in to the studio. However, we love yarn too—so we do our very best to get it to you as quickly as possible!
International packages ship via USPS, unless otherwise arranged. Unfortunately, once the package leaves our hands we cannot track it or otherwise be responsible for it. That said, we find the postal service to be pretty reliable. Keep in mind that you may be responsible for an import tax—which often means you must receive the package in person. If the item you order is an in-stock item, it will ship within 2 business days. Dyed-to-order yarns and fibers will ship within 5-7 business days after you place your order. International shipping typically takes a couple of weeks to arrive, but can, in some instances, take up to 10 weeks.
Only Vermont retail shoppers are charged sales tax, at a rate of 6%.
Can I return my purchase if it doesn’t work for me?
We want you to be happy with everything you get from us! Anything that is in its original condition/packaging may be exchanged for a refund within 20 days of the receipt date. The only items that are not eligible for return are sales items and patterns.
Once your return is received, we will issue a refund—unless you’ve arranged for an exchange. Shipping costs are only refunded if it is an error on our part. If your order qualified for free shipping, we will deduct the actual shipping costs incurred from your refund.
Returns may be sent to:
22 Browne Court, unit 165
Brattleboro, VT 05301
Please be sure to include a copy of your receipt, your name and address—if not on the original receipt, a note as to why you are returning the item, and a phone number or email address to reach you.
What’s the difference in an in-stock item and a dyed-to-order item?
In-stock items are things that we keep a supply of on-hand—these typically ship right away. Our Mini-skein Packs, Kits, Felt, Top Ten BFL fiber and Three Feet of Sheep Collection, a selection of our 4-oz skeins of Wonderland Yarns, and more fit into this category. Dyed-to-order items are dyed just for you, when you order them. With over 200 colors and 9 bases, we have about 1800 options in yarn! Products that are dyed-to-order indicate in the listing that this may be the case.