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Effective Date: 08/05/2025

Wonderland Yarns & Frabjous Fibers (“we,” “our,” or “us”) values your privacy and is committed to protecting the information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights related to your data when you visit our website or make a purchase.

1. Information We Collect

We collect personal information when you:

  • Make a purchase (as a guest or account holder)

  • Subscribe to our email list

  • Enroll in a yarn club or subscription program

  • Contact us with questions

  • Leave a product review

  • Use our website (via cookies or analytics tools)

This information may include:

  • Name

  • Email address

  • Shipping and billing address

  • Order details and purchase history

  • IP address and browser/device information

2. How We Use Your Information

We use your information to:

  • Process and ship orders

  • Provide customer service

  • Manage subscriptions (via PayWhirl + Stripe)

  • Send marketing emails (only if you opt in)

  • Improve our website and user experience

  • Analyze traffic and site performance (via Google Analytics)

  • Comply with legal and tax obligations

3. Email Marketing

If you choose to opt in to our mailing list, we may send occasional emails via Mailchimp about new products, yarn clubs, special events, or promotions.
You can unsubscribe at any time by clicking the link at the bottom of any email.

4. Payments and Third Parties

We process payments securely through trusted platforms, including:

  • Stripe

  • Google Pay

  • Afterpay

We do not store your full payment details on our servers.

We may share limited information with trusted third parties who help us operate our business, such as:

  • Payment processors

  • Email service providers

  • Analytics tools

  • Shipping carriers

We do not sell or rent your personal data to any third parties.

5. Cookies and Analytics

Our site uses cookies and similar technologies to:

  • Analyze website traffic and usage (via Google Analytics)

  • Help you navigate and shop efficiently

  • Support advertising or marketing (if applicable)

You can adjust your cookie preferences through your browser settings.

6. Subscriptions and Yarn Clubs

If you sign up for a yarn club or subscription through our site, we use PayWhirl to manage recurring billing via Stripe. You may pause, cancel, or manage your subscription at any time through your customer portal or by contacting us.

7. Product Reviews

Customers may leave reviews on our website. These reviews may include your name (if provided), location (if submitted), and your written review.

8. Your Rights

Depending on your location, you may have the right to:

  • Access or correct your personal information

  • Request deletion of your data

  • Opt out of marketing communications

To make a request, please contact us at:

? Wonderland Yarns & Frabjous Fibers
29 High St, Suite 101C
Brattleboro, VT 05301
[email protected]

9. Data Security

We use SSL encryption, secure checkout systems, and trusted third-party platforms to keep your information safe. Access to customer data is limited to authorized personnel only.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" above will reflect the most recent version. Changes will be posted on this page.