Shipping
We make it our mission to get your yarn in your hands as quickly as possible! Usually in-stock items—kits, felt notions bags, etc—will ship the same or next business day, but can take up to 3 business days to ship. Custom dyed yarns, excluding bulk orders to shops, ship in 3-14 business days.
Packages typically arrive 3-10 business days after shipping. Please make sure to have your items shipped to a secure location. If a package says “delivered” but if, for example, it is taken from a front porch, we cannot file a insurance claim or send replacements. If you'd like signature required, please reach out at the time of ordering.
International Shipping:
When our yarn is traveling to an international home, we typically ship via Airmail unless you would prefer Parcel Post. We ship orders under 4 pounds by First Class Mail International and packages over 4 pounds by Priority Mail International. Charges will be based on published USPS rates. Shipping charges for international orders will automatically be calculated during checkout. Check USPS.com for the latest rates.
Generally, international orders can take 2–4 weeks to be delivered. Delivery time depends on the destination.
Note for international orders: your country may require duties and additional charges, these will be your responsibility.
We cannot guarantee yarns will arrive when shipped internationally unless shipped by UPS.
Expedited Shipping:
If you need your yarn very quickly, and it’s an in-stock item, or something we have on hand; we can ship using an expedited method. Please reach out, let us know what you’d like us to send you, and we’ll see what we can do!
Returns:
We want you to love what you get from us!
We understand that what you see on a computer screen doesn’t always translate perfectly to what you see in person. We do our best to take color-accurate photos, but monitors and devices will vary. Please keep this in mind when making your selections. Many local yarn shops carry our yarns so you can make your choices in person. Check our “Where to Buy” page to find a shop near you.
If for any reason you need to return something, reach out to us first. If the return is a result of a mistake on our end, we will do our best to make it right. If the order is correct and you'd like to return it, you will be responsible for return shipping costs. Dyed-to-order yarns are not eligible for return – we dye these just for you and cannot take them back. We also cannot accept returns of downloadable items, stitch markers, and enamel pins. Please keep this in mind when making your selections.
Items that are eligible for return must be returned in the same condition that they were sent out – we cannot accept returns of wound yarns. Please ship the items to be returned within 30 days of receipt of the order – we recommend delivery confirmation or tracking be used when sending items back. After we receive your return, allow 7 business days for processing and refunding. If your order shipped for free, the actual shipping costs will be deducted from your refund. 10% restocking fee applies to all returns.
Club subscriptions, ended early, will not receive the discounts. In other words, if you purchase a year subscription and after six months request a refund for the remaining six months, you will be refunded the difference between the cost of the 6 month plan and the 12 month plan.
If you have any questions about returns, please ask before ordering.
Order cancellations:
If you change your mind before we ship, you may be eligible for a full refund (minus credit card fees which aren't refunded to us) provided we haven’t already dyed the yarn for you. Once dyed, the order cannot be canceled.
Damage during shipment and other unhappy events:
On rare occasions packages will be damaged during shipment. Please let us know immediately.
Prices and policies are subject to change at any time. We reserve the right not to honor mistakes on our website. Thank you!
